Ongoing support that accelerates growth
Our job is to make you successful. mParticle’s Ongoing Support plans are designed to help you optimize your use of the platform while being flexible to your unique business needs.
Premier Plus
Technical consultancy and expertise to implement best practices
Platinum
Mission-critical support and strategic roadmap planning
Trusted by the fastest growing companies.
Email, Support Portal
Email, Support Portal
Email, Phone/Zoom, Support Portal
Email, Phone/Zoom, Support Portal
Email, Slack, Phone/Zoom, Support Portal with high priority
Email, Slack, Phone/Zoom, Support Portal with high priority
Email, Slack, Phone/Zoom, Support Portal with higher priority
Email, Slack, Phone/Zoom, Support Portal with higher priority
General guidance
Technical troubleshooting
Production system impaired
Production system down
< 3 days
< 3 days
< 1 day
< 1 day
General guidance: < 3 days
Technical troubleshooting: < 3 days
Production system impaired: < 1 days
Production system down: < 1 days
< 2 days
< 3 days
< 1 day
< 3 hours
General guidance: < 2 days
Technical troubleshooting: < 3 days
Production system impaired: < 1 day
Production system down: < 3 hours
< 2 days
< 2 days
< 6 hours
< 1 hour
General guidance: < 2 days
Technical troubleshooting: < 2 days
Production system impaired: < 6 hours
Production system down: < 1 hour
< 1 days
< 1 days
< 4 hours
< 1 hour
General guidance: < 1 days
Technical troubleshooting: < 1 days
Production system impaired: < 4 hours
Production system down: < 1 hour
Email, Slack, Phone/Zoom, Support Portal with high priority
On an adhoc basis
On an adhoc basis
Dedicated customer success
Dedicated customer success
Dedicated customer success
Dedicated customer success
Dedicated customer success
Dedicated customer success
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Try out mParticle
See how leading multi-channel consumer brands solve E2E customer data challenges with a real-time customer data platform.
Startups can now receive up to one year of complimentary access to mParticle. Receive access