Use data to deliver personalized experiences at the pace of your travelers.
Serve world-class experiences that go beyond the reservation. Unify customer data from across sources to gain a better understanding of customer needs. Use those insights to deliver frictionless and enjoyable travel experiences.
“We think of ourselves as a customer service company that happens to fly planes. So when you think of the customer service aspect of JetBlue, it’s all about personalization and how we take care of customer needs. Technology plays such an integral role in addressing our customer needs.”
Chief Information Officer
Improve mobile travel experiences and alleviate technical risk
According to a Hubspot study, 90% of travel brands say that having a mobile strategy is critical to the future success of their organization. mParticle helps you collect mobile data from iOS and Android, unify and transform it, and share it back out across your martech stack through our 250+ integrations. The mParticle SDK keeps your mobile applications free of unnecessary third-party code, saving implementation hours and reducing technical risks.
Deliver real-time messaging for customers in-transit
Leverage granular customer data to give your travelers a memorable trip. Align mobile, web, and point-of-sale data to enrich traveler profiles with IDSync and forward those events downstream to execute contextual messaging such as gate changes, delays, and customer support in real time
Use mParticle to seamlessly integrate with leading Travel and Hospitality tools and platforms
No more cold starts
Vendor A/B tests
Save engineering hours
Support privacy downstream