CompanyNovember 09, 2023

G2 recognizes mParticle for exceptional customer support

The peer-to-peer review platform has given mParticle its "Best Support: Fall 2023" badge in the Enterprise CDP category.

mParticle is honored to receive G2’s Badge for “Best Support: Fall 2023” in the Enterprise CDP category. To determine scores for products and vendors, G2 applies a unique algorithm to reviews gathered from its user community as well as data aggregated from online sources and social networks. Learn more about G2’s scoring methodology here.

A personalized approach to customer success

mParticle’s customer-facing teams work tirelessly to understand client business objectives, help them deliver on specific goals, and maximize the ROI of their CDP investment. These teams offer hands-on assistance with a wide variety of processes, including (but certainly not limited to) ensuring a smooth and seamless onboarding process, optimally configuring our CDP to meet specific industry challenges, and ensuring compliance with data privacy regulations. 

Additionally, our professional services teams help clients develop data plans and identity resolution strategies tailored to their needs in order to ensure the highest possible level of data quality. They also provide on-call staff during mission-critical business events like product launches and spikes in traffic. This level of individualized service can dramatically increase the value that enterprise companies reap from their CDP. 

Customers across verticals and company sizes tell a similar story about their experiences interacting with mParticle’s support teams in their reviews on G2. “My favorite part about working with mParticle is the support we've received from their team,” says one customer at an enterprise cosmetics company. “Our touch bases are always insightful, and the mParticle team is always willing to go above and beyond to help us solve any issues that come up.” 

Another part of what makes mParticle’s support services so unique is the personal connections that our customer-facing staff form with client stakeholders. This theme also emerged in reviews on G2. 

“We have had the same technical support for a couple of years now, and they are intimately familiar with our account and goals,” said an mParticle customer and enterprise MarTech owner. “I trust their recommendations and they have been invaluable.”

A validating and encouraging recognition

For our customer success teams, receiving this award is both a heartening validation of the work they have been doing, as well as encouragement to continue building upon these efforts in the future. Additionally, the invaluable feedback we receive will enable us to continuously improve our products and user experiences.

“We place enormous emphasis on making sure our customers get maximum value out of mParticle, and that our solution meets each customer’s specific business needs and use cases. We’re honored to receive this validation of our efforts,” says Christine Knific, Senior Director of Customer Success at mParticle. 

“I want to extend a huge thanks to our customer-facing teams for their dedication and hard work that helped us get here,” says Knific. “This is a reflection of our collective efforts and the strong relationships we build with our customers. I know I can speak for the whole team when I say we're looking forward to building on these incredible relationships in the future, as well as starting new ones as well!”

If you're an mParticle customer and would like to share your insights with your peers on G2, please follow this link.

If you're not yet a mParticle client but are interested in discovering more about our solution or reading real customer reviews, feel free to explore our self-guided product demo or explore our G2 profile.

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