Blog

Engineering

Data quality vital signs: Five methods for evaluating the health of your data

It’s simple: Bad data quality leads to bad business outcomes. What’s not so simple is knowing whether the data at your disposal is truly accurate and reliable. This article highlights metrics and processes you can use to quickly evaluate the health of your data, no matter where your company falls on the data maturity curve.

Growth

Are voice assistant apps the future of customer engagement?

What is the future of voice interaction apps and how can they improve the customer experience? How much of your resources should you devote to voice interactions? Miguel Navarro, Digital Transformation Leader and Patented Inventor, touched on this and more in a recent episode of the Connected by mParticle podcast.

Growth

Strategische erneute Kundenansprache mit zentralisierter Zielgruppen-Orchestrierung

Erfahren Sie, wie das Zielgruppen-Team von Delivery Hero mParticle als zentrale Daten-Orchestrationsschicht nutzt, um strategische Kampagnen zur erneuten Kundenansprache über verschiedene Kanäle und Regionen hinweg zu starten.

Company

Podcast: mParticle CEO Michael Katz on the Group Chat podcast

mParticle CEO Michael Katz joins Drama, Dee, and Anand on the Group Chat podcast to talk about customer data platforms and the future of mParticle.

Engineering

How to choose the right foundation for your data stack

If you’re relying on downstream activation tools to combine data events into profiles, don’t. You’ll end up with fragmented and redundant datasets across systems. Enriching each data point before it is forwarded downstream will prevent this problem, but not all customer data infrastructure solutions deliver this capability.

Growth

Connected, by mParticle Episode 6: Empowering local restaurants with Jordan Plecque of ChowNow

In this episode we welcome Jordan Plecque, Analytics and Data Science Manager at ChowNow.

Growth

How to build a data-driven culture

Many business have data, but few are actually able to use their data to increase customer value. This post describes the technology and processes you can implement to build a data-driven culture that transcends individual teams and differing levels of technical understanding.

Growth

Sollten Sie eine Kundendatenplattform aufbauen oder kaufen?

Kundendatenplattformen sind ein wichtiger Bestandteil der modernen Dateninfrastruktur. Erfahren Sie, was für den Aufbau einer Kundendatenplattform erforderlich ist und wie Sie feststellen können, ob der Aufbau einer eigenen Lösung oder die Zusammenarbeit mit einem führenden Anbieter der richtige Weg für Ihr Unternehmen ist.

Growth

Wie Sie Ihre Strategie für Erstpartei-Daten aufbauen

Der Wegfall des Trackings durch Dritte bietet Marken die Möglichkeit, in eine moderne Dateninfrastruktur zu investieren und Vertrauen bei ihren Kunden aufzubauen. Erfahren Sie, wie Sie Ihre Datenlieferkette durch die Entwicklung einer Strategie für Erstpartei-Daten verändern können.

Company

mParticle Women in Leadership: Jillian Burnett

For the second installment of mParticle's Women in Leadership series, I spoke with Jillian Burnett, SVP of Customer Success at mParticle. Jillian shares how she manages her time across competing priorities, tips on setting yourself up for new opportunities, and more.

Engineering

Clear costs: How we used data aggregation to understand our Cost of Goods Sold

Understanding our cost allocation on the level of individual customers and services is an important metric for us to track. However, the major cloud providers do not readily provide this information, so to obtain it, our data engineering had to get creative. This case study describes how we built a custom library that combines data housed in disparate sources to acquire the insights we needed.

Growth

Avoiding the identity resolution trap

The way in which you perform identity resolution can have a profound impact on the customer experiences you're able to deliver. If your goal is to deliver personalized, privacy-compliant experiences at scale, here are three identity resolution mistakes you need to avoid.